Warranty & Refund Policy

Service category	Warranty period	What's covered
Handyman / general repair	90 days	Workmanship defect on the specific repair performed
Plumbing — non-regulated	90 days	Tap, P-trap, simple choke clearance
Plumbing — PUB regulated	12 months	Water supply, water heater install, sanitary plumbing
Electrical — EMA regulated	12 months	LEW work: DB-box, fixed wiring, water heater hookup
Aircon servicing	30 days	Workmanship on the service performed (not unit lifespan)
Aircon installation	12 months on workmanship + manufacturer warranty on the unit	Bracket, copper trunking, drainage, gas charge
Renovation (carpentry, painting, tiling)	12 months	Workmanship on the specific work scope
Door / lock installation	12 months	Workmanship; lock itself follows manufacturer warranty
Moving services	7 days post-move for handling damage claims	Damage caused by FixMove handling, up to insurance limit

Within the applicable warranty period, FixMove will rectify defects in workmanship at no additional cost. Covered defects include:

• Same issue recurring at the same location due to inadequate repair
• Installation that fails (loosens, leaks, falls) under normal use
• Workmanship that does not meet Singapore industry standards (e.g., SS 638 for electrical, SS 525 for plumbing where applicable)
• Materials supplied by FixMove that fail under normal use within the manufacturer warranty period

Example claims we honour

• Toilet choke clears, then recurs within 90 days at the same trap → free re-attendance
• New tap leaks at the joint within 90 days → free re-install or replacement
• Wall socket loose within 12 months of LEW work → free rectification
• Kitchen cabinet hinge sags within 12 months → free adjustment

• Wear and tear from normal use over time
• Damage caused by misuse (e.g., flushing solid objects, overloading sockets, dropping moved items after delivery)
• Damage by third parties after FixMove completes the job (e.g., another contractor working on the same fixture)
• Pre-existing issues not caused by FixMove work
• Acts of nature / force majeure (severe weather, flooding, power surge from external source)
• Issues with materials supplied by the customer (we cannot warrant materials we did not source)
• Cosmetic preferences not specified in the original scope
• Unauthorised modifications by you or other parties after our work

1. Within the warranty period, notify us via WhatsApp +65 9823 7108 or email fixmovesg@gmail.com
2. Provide the original job reference (date, address, type of work) and your order / receipt number if available
3. Send photos / videos of the defect
4. We respond within 2 working days with a rectification appointment
5. For genuine workmanship defects, rectification is at no charge
6. If on inspection the issue is outside warranty (misuse, third-party damage, normal wear), we will advise the chargeable repair cost before any work is done

5.1 When you can claim a full refund

• Job not delivered: technician fails to attend on the agreed date / time and no replacement slot is acceptable
• Service completely fails to fix the stated issue and rectification within warranty also fails after 2 attempts
• Materials supplied by FixMove are defective and we cannot source a replacement within agreed timeline
• You exercise statutory cancellation rights under CPFTA where applicable

5.2 When you can claim a partial refund

• Part of the scope was not completed (refund proportional to incomplete work)
• Quality of work falls below industry standard and rectification is not possible within reasonable time
• Renovation deposits where FixMove cannot commence work (full deposit refund minus any administrative cost of S$50)

5.3 When refund is not applicable

• Work was completed as agreed and you simply changed your mind after completion
• You cancelled after the technician was dispatched (call-out fee applies — see Terms of Service Section 6)
• Materials installed and customised to your specification (cannot be refunded once installed unless defective)
• Deposits on renovation projects more than 7 days after payment, except where FixMove is unable to commence

5.4 Refund timeline

Approved refunds are processed within 7 working days via the original payment method (PayNow / bank transfer). Cash payments are refunded via PayNow or bank transfer.

For damage to your property caused by FixMove negligence beyond warranty rectification:

• Public Liability Insurance: up to S$1,000,000 per occurrence
• Workmen's Compensation Insurance: as required by Singapore Workplace Safety and Health Act
• Goods-in-Transit Insurance (for moving services): covers customer belongings during the move, subject to declared value and policy terms

Claims under insurance are subject to the relevant policy terms and excess. Where damage is small (under S$500), we typically settle directly without insurance involvement.

If we cannot resolve a warranty or refund dispute to your satisfaction, you may escalate to:

• Consumers Association of Singapore (CASE) — for mediation
• Small Claims Tribunal — for disputes up to S$20,000 (or S$30,000 with mutual consent)
• State Courts of Singapore — for larger disputes

FixMove will participate in good-faith mediation and respect any binding decisions.

This Warranty & Refund Policy supplements — but does not replace or limit — your statutory rights under Singapore law, including:

• Sale of Goods Act: implied terms of satisfactory quality, fitness for purpose, correspondence with description
• Supply of Goods Act: service performed with reasonable care and skill
• CPFTA Part III (Lemon Law): rights when goods do not conform to contract
• CPFTA Section 6: unfair practice protections

Nothing in this policy can override these statutory protections.