Burning smell, sparks or no power right now?
Stop using the point and, if safe, switch that circuit off at the DB box. Do not touch exposed wires. Reset a tripped breaker once; if it trips again, leave it off and send us a photo.
If corridor lights or neighbours are out too, the fault is outside your home: contact SP Group's electricity supply interruption line. After hours, see electricians available at night and early morning. Enquiries 24/7; arrival time is confirmed before dispatch and is not guaranteed instant.
Which page fits your problem
- Power keeps tripping: what to do when the power trips
- Quote mentions an MCB or RCCB: MCB and RCCB replacement prices
- Old fuse board, burn marks or no RCCB: DB box upgrade prices
- New socket, USB or 20A point: adding a new power socket
- Downlights, pendants or track lights: light installation
- Several faults or a pre-renovation check: a scoped electrical inspection
- Older HDB flat that trips often: the HDB wiring upgrade guide
Frequently asked questions
Main FixMove Routes
Use the main FixMove pages when you still need to compare service type, town, MRT, neighbourhood or broader job scope before booking.
Find Your Area Page
Choose a popular Singapore residential town below. For other neighbourhoods, use the complete service-area directory.
Booking, visit and pricing questions
These rules apply to the visit unless a written quotation states a more specific job scope.
Do you charge for the visit?
No call-out labour fee applies to route-and-schedule visits. A S$10 fuel surcharge still applies per visit. If you want to pick your own arrival time, a S$30 priority visit is available and is not deductible from the work quotation.
Is there a diagnosis fee?
Only when the fault has to be traced. For known-scope work - mounting, installing, assembling, replacing a named part, or an on-site measurement - there is no diagnosis fee or call-out labour fee; the S$10 fuel surcharge still applies. Where fault-finding is needed, diagnostic labour is quoted separately before it begins and is credited in full toward the related work when the customer proceeds.
Do you charge more at night?
The hour you start is the only scheduling factor that changes the price, and it applies to the labour quote: 00:00-06:00 +50%, 06:00-09:00 +30%, 09:00-21:00 normal rates, 21:00-24:00 +30%. There is no flat night call-out fee. The out-of-hours surcharge is overtime and is not credited against the job.
Do you charge more on weekends or public holidays?
No. Weekends and public holidays are charged at normal rates - a Saturday afternoon costs the same as a Wednesday afternoon. Only the hour of the visit changes the price.
Are materials included in the price?
No. Materials are billed separately in addition to the job price, and no time-of-day surcharge is applied to them. The job price itself is confirmed on site before any work starts.
About FixMove - FixMove handles power trips, sockets, switches, lights, ceiling fans and DB-box faults across HDB, condo and landed properties in Singapore. Electrical service carries a S$60 minimum charge, which is not a promise to complete a repair or restore power. FixMove confirms repair scope, labour and parts in writing before work starts, and assigns regulated work to an appropriately licensed EMA Licensed Electrical Worker.